Falkirk Council - complaint was against Falkirk Council from the owners of a house (Mr and Mrs C) who were concerned about aspects of their neighbours' rear extension. At that stage, the Council's complaints procedures had not been completed. After considering the Council's response which they received on 26 September 2005, the complainants asked this office to pursue matters on their behalf.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200501654
Updated: December 11, 2018