The City of Edinburgh Council - The complaint was made by former tenants (Mr and Mrs C) against the City of Edinburgh Council (the Council). The complaint concerned the Council's handling of Mr and Mrs C's termination of their tenancy of a council house, and the matter of rent arrears. The complaint was resolved by the Council during the investigation procedure.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200502300
Updated: December 11, 2018