Scottish Borders Council - complaint was from a man (Mr C) against Scottish Borders Council (the Council). The complaint concerned the Council's handling of an application for planning permission for the erection of a dwellinghouse within the grounds of a former hotel in the village of X. Mr C's property was adjacent to the site, known as plot 4 (hotel site). Mr C contended that the Council failed to ensure that the development was in accordance with the Council's planning policy and procedure for the village, and that it constituted over-development of the site, which adversely affected the amenity of his property. The complaint was not upheld.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200500658
Updated: December 11, 2018