Lothian NHS Board - complaint concerned a woman (referred to in this report as Mrs C) who complained against Lothian NHS Board (the Board) regarding the care and treatment received by her late father, Mr C, at the Western General Hospital, Edinburgh (the hospital). Mr C, who had Alzheimer’s disease and was aged 86, was admitted to the hospital on 17 July 2005. In the early hours of the morning on 19 July 2005 he fell out of bed and broke his hip. He later underwent surgery to repair the hip. Mr C died on 2 August 2005.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200501864
Updated: December 11, 2018