Lothian NHS Board - complaint was from a woman (referred to in this report as Mrs C) about the care and treatment of her daughter (referred to in this report as Miss A) by the Royal Edinburgh Hospital (REH) in the period from November 1998 to March 2003. Miss A was then 19 and her pre-eminent condition was severe anorexia nervosa. Sadly, Miss A’s condition continued to worsen and she died in September 2004 (aged 20). Shortly afterwards Mrs C brought additional complaints to the Ombudsman’s office about Miss A’s ongoing treatment from March 2003 until her death, all of which care was funded and under the overall clinical governance of Lothian NHS Board (the Board).
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200400447 200501713
Updated: December 11, 2018