Highland NHS Board - complaint concerns a woman (referred to in this report as Mrs C) who claimed that Highland NHS Board (referred to in this report as the Board) had failed in their care of her grandmother (referred to in this report as Mrs A) while a patient in Portree Hospital (the Hospital), Portree from 23 December 2004 until her death on 1 March 2005.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200502319
Updated: December 11, 2018