Fife Council - The complaint is related to, and follows on from, another complaint being reported on (200400766) about the handling of a planning application for housing on a site to the rear of the complainant's home. In both complaints it was considered that Fife Council (the Council) mishandled aspects of the original planning application and neighbour notification. In this complaint, an allegation of delay in handling correspondence was upheld, but a complaint that the Council had approved a subsequent planning application to the detriment of residents was not upheld. The Council accepted the recommendation in the joint complaint to have an independent valuer assess any possible loss in property value with a view to appropriate payments being made and to changing the wording of their responses to complaints.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200500224
Updated: December 11, 2018