Argyll and Bute Council - complaint was from Mr C and his partner Mr D that Argyll and Bute Council (the Council) had failed to award them medical points when considering their housing application. Subsequently Mr C and Mr D raised concerns that the Council had failed to consider them homeless under the terms of the Scottish Executive Code of Guidance on Homelessness due to their 'fear of external violence'
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200500797
Updated: December 11, 2018