Aberdeenshire Council -
The complaint concerned an incident on a public road where improvements had been carried out as part of a planning consent granted for an equestrian centre. The complainant was dissatisfied with the Council’s handling of her complaint. She alleged also that there were breaches in the planning consent which had not been dealt with properly by the Council. The complainant was aggrieved because she considered that the incident was related to the planning consent granted and the Council should, therefore, have undertaken a full inquiry into the matter.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200400870
Updated: December 11, 2018