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Investigation Report 200500907

  • Report no:
    200500907
  • Date:
    December 2006
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) was concerned that there had been excessive delay by The City of Edinburgh Council in arranging the Social Work Complaints Review Committee (CRC) he had requested.

Specific complaint and conclusion

The complaint which has been investigated is that the Council failed to arrange the CRC within a reasonable time (upheld).

Redress and recommendations

The Ombudsman recommends that the Council:

  • (i) review their procedures for arranging Social Work Complaints Review Committees; and
  • (ii) make a payment to Mr C of £200 for the unnecessary delay in arranging the CRC.

The Council have accepted the recommendations and will act on them accordingly.

Related reading

Updated: December 11, 2018