Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200501821

  • Report no:
    200501821
  • Date:
    December 2006
  • Body:
    Argyll and Clyde NHS Board
  • Sector:
    Health

Overview

The complainant considered that his father's death in February 2005, aged 69, was hastened by his care and treatment by a GP Practice that month, for example, that they did not treat his illness appropriately and treated him less well because of prejudice about his alcohol history.  The GPs had said his father had gastritis, but, less than a fortnight later, he was dead from multi-organ failure, heart attack, pancreatitis and alcoholic liver disease.

Specific complaint and conclusion

The complaint which has been investigated is that the Practice's care and treatment on 17 and 18 February 2005 were inadequate (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Updated: December 11, 2018