Overview
The complainant (Ms C) raised a number of concerns about the treatment plan she received from a physiotherapist and the handling of her complaint about this treatment.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Physiotherapist 1 failed to provide suitable clinical treatment (upheld); and
- (b) the Board failed to deal with Ms C's complaint properly (partially upheld).
Redress and recommendations
The Ombudsman recommends that the Board incorporate the events of this complaint into future training / development sessions for physiotherapists to illustrate the importance of appropriate levels of record keeping.
The Board have accepted the recommendations and will act on them accordingly.