South Lanarkshire Council
The complainant raised concerns regarding the handling of a planning application and an application for listed building consent for the conversion of a ground floor property into a bar/bistro in a block of flats in which she resides. She claimed that the Council had failed to ensure that neighbour notification was carried out in accordance with current requirements and that planning permission had been granted to include a beer garden as part of the development, when, to the complainant's knowledge, this had not been included in the application.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200501647
Updated: December 11, 2018