Argyll and Clyde NHS Board The complainant (Mrs C) raised a complaint in respect of the treatment and care provided to her husband (Mr C), a dementia sufferer, when he was admitted to hospital with chest pains. She further believed that the hospital used unnecessary restraint techniques during his stay. Mrs C pursued her complaint through the NHS complaints system and, as she remained unsatisfied with the outcome, asked the Ombudsman to consider her complaint on 28 June 2005.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200500878
Updated: December 11, 2018