Argyll and Bute Council
The complainant (Mrs C) complained to our office that the Council failed to respond to her complaints to them about issues concerning the education of her son. She alleged that, despite attempting to raise her concerns with the Council, they failed to consider her complaint in line with their formal complaints procedure.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200502085
Updated: December 11, 2018