West Lothian Council - complaint was from a West Lothian resident (Mr C) who, after being advised by notice of 15 February 2005 of his liability for the financial year 2005/06, was aggrieved at receiving a council tax demand from West Lothian Council (the Council) on 7 July 2005, without explanation for the delay, claiming additional council tax for the current year retrospectively to 1 April 2005. He considered that action by the Council to constitute maladministration and claimed that it had imposed an increased and unfair financial burden on him.
Monday 19 October: Complaint form offline
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At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
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Investigation Report 200501685
Updated: December 11, 2018