Shettleston Housing Association - complaint was from a woman (referred to in this report as Mrs C) about Shettleston Housing Association (the Housing Association). It concerned the way in which they dealt with her representations about the windows in her flat. She said that although she had been raising concerns about the condition of the windows since 2001, no effective remedial action was taken until the Housing Association eventually replaced them as part of a scheme replacement programme in 2005. She complained that the compensation offer ultimately made by the Housing Association was inadequate.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200501960
Updated: December 11, 2018