Scottish Executive Environment and Rural Affairs Department - complaint was from a married couple (referred to in this report as Mr and Mrs C) who complainted that the Scottish Executive and Rural Affairs Department (SEERAD) had failed to take appropriate action concerning problems they had with a crofting tenant over access to their property.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200500696
Updated: December 11, 2018