The complainant, Mr C, experienced problems with his left shoulder. Following a referral by his General Practitioner (GP), Mr C was seen by a Consultant Orthopaedic Surgeon (Consultant 1). The complaint subject to investigation was that Consultant 1’s clinical management of Mr C’s condition was inadequate, including that he failed to arrange appropriate radiological examination. Furthermore, that Consultant 1 recommended inappropriate treatment, leading to a delayed diagnosis by which time it was too late to consider operative repair of the tendons.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
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Investigation Report TS.95-04
Updated: December 11, 2018