Mr C complained of failures by the Department to address a number of issues that had arisen from upgrading the A74 to a motorway through part of the land he managed. In particular, Mr C complained of failures to: clarify responsibility for future maintenance work on a private water mains to the Estate which crosses the motorway; identify the location of another water pipe for which he is responsible; conclude a legal agreement about the use of shared access; return land that was compulsory purchased and not used; and respond to correspondence.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report TH.0003-02
Updated: December 11, 2018