The complaint concerned The City of Edinburgh Council’s response, in December 2001, to an enquiry from the complainants’ architectural agents which failed to disclose a condition attached to an amended planning consent of twenty years earlier, that the terraced dwelling house in which they resided should not be extended without the prior written approval of the planning authority.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 21059
Updated: December 11, 2018