This complaint was received from the tenant of an East Ayrshire Council house in Kilmarnock (Mr L). Mr L was aggrieved about the Council’s actions as housing authority, in intimating to him that they intended to raise proceedings to recover possession of his home on grounds of his prolonged absence without their prior permission.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 20374
Updated: December 11, 2018