The account of the complaint provided by Mrs G was that in February 2001 her son was put on the waiting list for orthodontic treatment. Mrs G subsequently learned that the waiting time for this treatment is approximately three and a half years. Mrs G complained about the waiting time; she asked for an explanation or remedy for the situation. The Chief Executive of the Trust replied apologising for the lengthy waiting time and acknowledged that this was unsatisfactory. Mrs G sought an independent review of her complaint. The Convener refused her request on the ground that this was primarily a resource issue for which a reasonable explanation had been given.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report S.106-01-02
Updated: December 11, 2018