The account of the complaint provided by Mr R junior was that on 22 March 2001 his father Mr R, aged 90, was admitted to Glasgow Royal Infirmary (the hospital) with a history of vomiting and diarrhoea. This resolved and he was discharged on 30 March. On 1 April Mr R was readmitted (to a different ward of the hospital) with diarrhoea and dehydration. He was diagnosed as having a clinical infection caused by Clostridium difficile but attempts to control this by the use of metronidazole (Flagyl - an antibiotic) failed. It was decided to change his treatment to vancomycin. This was prescribed on 20 April and Mr R junior was told it had to be made up specially by the hospital pharmacy which caused a delay. Mr R died during the early morning on 21 April.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report S.9_02-03
Updated: December 11, 2018