Following the death of his wife in hospital, Mr G complained to Mrs G’s GP about the care and treatment provided to his wife by the Practice. Mr G was dissatisfied with the responses he received and requested an independent review. The Convener refused an independent review on the grounds that the complaint had been thoroughly and fairly dealt with through local resolution.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report S.131-01-02
Updated: December 11, 2018