Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

If a lot of people complain about something, are you more likely to investigate it?

No - we treat each complaint on its own merits. And our Act does not allow us to accept petitions or other broad based community representations.

We take the view that a single complaint made by an individual carries just as much weight as a group of people making a complaint. So when we get a large number of complaints about a particular issue, such as building a school or the closure of public facilities, we don’t treat the subject matter any differently from when someone brings us a complaint that only affects them.

Updated: April 20, 2018