Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

How is the SPSO funded?

The 2002 SPSO Act  provides for the Scottish Parliamentary Corporate Body (SPCB - also referred to as the Parliamentary corporation) to pay the salary and expenses of the Ombudsman and any expenses incurred in the exercise of the Ombudsman’s function. 

The Ombudsman provides an estimate for funding for the next financial year to the SPCB, within a prescribed template. The SPCB is required to provide a provisional expenditure plan to the Parliament’s Finance Committee and the Scottish Government by 1 March each year and in the first week of November each year puts forward a further expenditure plan reflecting any changes. The Finance Committee will consider the SPCB’s provisional expenditure plans and produce a report for Parliament, which can be debated. The SPCB’s final expenditure proposals (including the Ombudsman’s budget) will then appear in the annual Budget Bill which will be voted upon by the Parliament.

Updated: April 18, 2018