Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

How is the Ombudsman appointed and how are they accountable?

The Ombudsman's terms of appointment are in the Scottish Public Services Ombudsman Act 2002.

The Ombudsman is nominated by the Scottish Parliament, and appointed by the King, for a period of no more than eight years.

The Ombudsman’s independence on decision-making and key statutory functions is an important aspect of their role and guaranteed by statute. They remain accountable to the Scottish Parliament for operations generally and are subject to many of the accountability structures that apply to Scottish public authorities.

The Ombudsman may be relieved of office by the King on request or following a resolution of Parliament which must be voted for by at least two thirds of members.

 

Updated: March 14, 2023