Our complaints reviewers always check with organisations to make sure that they have done as we recommended. We expect to see firm evidence that our recommendations have been implemented. If we find that they have not, we will go back to the organisation until we are satisfied that what we recommended has been done.
Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
How do you know that public organisations have done what you've recommended?
Updated: April 18, 2018