The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Approach the organisation that you are unhappy with and ask them to sort out the problem. They should have a complaints procedure and we normally expect you to have used all the stages of that procedure before we consider a complaint. This is so that the organisation has the chance to put things right for you.
Find out more about making a complaint to a public organisation.
Updated: April 18, 2018