Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201302270

  • Case ref:
    201302270
  • Date:
    January 2014
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Ms C submitted a planning application to the council. She was concerned about the comments that her neighbours made on the application. She corresponded with the council about this and remained dissatisfied at the end of their complaints procedure. She complained to us that the council had not reasonably responded to her correspondence. However, our investigation considered the correspondence and we found that their responses were reasonable.

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Updated: March 13, 2018