Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201302158

  • Case ref:
    201302158
  • Date:
    January 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    behaviour related programmes (including access to)

Summary

Mr C, who is a prisoner, complained that he had been unable to attend a course which he needed to do before being considered for parole in a few months' time. We did not uphold his complaint, as we knew from other complaints that there was a long waiting list for the course in question. We were satisfied that the prison were acting in accordance with prison policy in calculating Mr C's position on the waiting list and in not having been able to guarantee a place in time for his parole hearing.

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Updated: March 13, 2018