Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201302156

  • Case ref:
    201302156
  • Date:
    January 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    behaviour related programmes (including access to)

Summary

Mr C, who is a prisoner, complained that he was deselected from the violence prevention programme at his prison following a dispute with the programme's facilitators at one specific session. Mr C also complained that prison staff failed to investigate his complaint adequately.

Our investigation found that Mr C was not deselected solely because of an incident at one specific session, but due to his failure to participate meaningfully in the programme over a period of time. We also found that prison staff looked at relevant evidence during the investigation of Mr C's complaint.

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Updated: March 13, 2018