Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201301939

  • Case ref:
    201301939
  • Date:
    January 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
  • Subject:
    transfer to another prison

Summary

Mr C, who is a prisoner, complained that the Scottish Prison Service had delayed in transferring him back to the prison he had previously been in. Mr C told us that he was transferred out of the prison for what was intended to be a 12-week period, but his return there was then delayed. His family were unable to visit him because the other prison was too far away. During our investigation, however, Mr C was transferred back to his original prison. He told us that in view of this, he wanted to withdraw his complaint.

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Updated: March 13, 2018