Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201202215

  • Case ref:
    201202215
  • Date:
    January 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    other

Summary

Mr C, who is a prisoner, complained because he said the prison failed to take reasonable steps to improve television reception. He said his in-cell signal was poor and although repair work had been carried out, the problem was not fixed.

The prison told us that the repair work indicated that the system was operating appropriately. They said that their location and other factors, such as weather, impacted upon reception and because of that, there was only so much that could be done to try to improve this. We were satisfied the prison took reasonable and appropriate steps to address this, and we did not uphold Mr C's complaint.

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Updated: March 13, 2018