Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201200608

  • Case ref:
    201200608
  • Date:
    January 2013
  • Body:
    Dumfries and Galloway NHS Board
  • Sector:
    Health
  • Outcome:
    No decision reached
  • Subject:
    clinical treatment/diagnosis

Summary

Mr C, who is a prisoner, complained that the health board inappropriately failed to conduct an adequate occupational therapy assessment to inform his needs and requirements as a disabled prisoner. However, he was freed from prison whilst we were investigating his complaint and did not provide us with a contact address. We were unable to obtain a contact address for Mr C and we had no option but to close our file on his case.

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Updated: March 13, 2018