Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201200592

  • Case ref:
    201200592
  • Date:
    January 2013
  • Body:
    Business Stream Ltd
  • Sector:
    Water
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    charging method / calculation

Summary

Mr C, who represents a company, complained that Business Stream had charged the company for trade effluent waste without formal consent. He also said that the charges were based on an unreasonably high daily availability figure which did not reflect the average usage.

We found that consent for the charges had been in place for a number of years. We were satisfied that the charges were based on this and were calculated in line with Business Stream’s charging statement. In the absence of a request by the company to review the consent, there was no requirement for Business Stream to do so.

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Updated: March 13, 2018