Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201105480

  • Case ref:
    201105480
  • Date:
    February 2013
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health
  • Outcome:
    No decision reached
  • Subject:
    clinical treatment; diagnosis

Summary

Mr C made a number of complaints about the care and treatment his son had received from the board. We were unable to reach agreement with Mr C on the issues to be investigated. Consequently, we were unable to take the case forward and it was closed.

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Updated: March 13, 2018