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Decision Report 201300928

  • Case ref:
    201300928
  • Date:
    December 2013
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    incorrect billing

Summary

Mr C owns a holiday home complex, which has a main water storage tank, and individual tanks serving the accommodation. There was a leak, which was Mr C's responsibility to have repaired. However, when he was billed, Business Stream did not take into account that his premises were served with a soakaway (a gravel-filled channel or pit that helps manage surface water) and did not apply a leak allowance.

After we got in touch with Business Stream, they took action to investigate, and told us that if it was confirmed that there was a soakaway, they would amend Mr C's account. Mr C was satisfied with this as a resolution to his complaint.

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Updated: March 13, 2018