Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201201563

  • Case ref:
    201201563
  • Date:
    December 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    earnings

Summary

Mr C, who is a prisoner, complained that the prison inappropriately failed to pay him for participating in an offending behaviour programme while he was unemployed. He said staff had told him that he would be paid for attending. In responding to his complaint, the prison informed Mr C that he was not entitled to receive an additional payment for attending a programme.

The prison explained to us that, where prisoners are in employment, they receive a full wage even if they have missed work to attend a programme. Where prisoners are unemployed, they receive a fixed amount regardless of attendance at programmes. Mr C received that amount and was not due any additional payments.

Updated: March 13, 2018