Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201201596

  • Case ref:
    201201596
  • Date:
    November 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    earnings

Summary

Mr C, who is a prisoner, complained that he had not received the appropriate wage payment after transferring from one prison to another. Mr C said that the first prison did not pay him for the final week that he worked prior to his transfer. He also said the first prison told him that the second prison would pay him a repeat wage as his first wage payment there.

We made enquiries with the Scottish Prison Service about Mr C's complaint. Having considered what they said, and having looked at Mr C's prisoner account, we were satisfied that Mr C had received the appropriate wage payments and we did not uphold his complaint.

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Updated: March 13, 2018