Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Corporate planning

Strategic Plan

Under section 17A of the Scottish Parliamentary Commissions and Commissioners etc Act 2010, the SPSO has a duty to lay four year strategic plans. The strategic plan must set out the office’s objectives and priorities during the four year period; how the office proposes to achieve them; timetables for doing so; and estimates of the costs of doing so.

There is a duty on the SPSO to provide a draft strategic plan to the Scottish Parliamentary Corporate Body (SPCB), and such other persons as the office thinks appropriate.  The SPSO must invite, and (if any are given) consider, comments on the draft plan.

Read our current Strategic Plan 2024-2028 (PDF 1.1MB)

 

Business Plan

 

Strategic Risk Register 

Strategic plans

Business plans and risk registers

 

 

 

 

Updated: July 23, 2026