Other enquiries
- Complain about the service you received from SPSO
- For organisations
- Enquire about SPSO training
- Media enquiries
- Make an information or data protection request or complaint
- Request information in another language or format
Call us
Freephone: 0800 377 7330
Phone opening hours:
Monday: Closed
Tuesday: 1pm – 5pm
Wednesday: 9am – 1pm
Thursday: Closed
Friday: 9am – 1pm
Our Assessment & Guidance team will be available to answer general enquiries or for advice on how to make a complaint. Please use our Complaint Checker to check if your complaint is ready for us.
Calls to and from SPSO phone lines may be recorded to check the quality of our service and help us do our job to help you. More details are in the privacy notice. Please ask if you want to confirm if a call is or is not being recorded or if you would like us to pause recording during a call.
We do not accept calls to our advice line from withheld numbers to protect our staff from abuse.
BSL users can call us via Contact Scotland BSL, the online British Sign Language interpreting video relay service. Find out more on the Contact Scotland BSL website.
Post
Postal address:
Scottish Public Services Ombudsman
Bridgeside House
99 McDonald Road
Edinburgh
EH7 4NS
Freepost address:
FREEPOST SPSO
Note: FREEPOST SPSO is all you need to write on the envelope. No stamp or other address information is required. Any other text will significantly delay delivery.
Accessibility
If you need information in a different language or format, please complete this form. For more information on accessibility, visit Equality, Diversity and Inclusion page.