Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Communications team enquiries

Please only use this form for press and communications enquiries relating to the work of the SPSO or INWO.

We welcome enquiries from members of the media.

Please note:

  • If your enquiry is regarding a specific individual complaint, we are unlikely to be able to provide further information beyond what we publish monthly in our reports.
  • We are unable to confirm whether or not we are considering a complaint.
  • The SPSO operates in accordance with the Scottish Public Services Ombudsman Act 2002 which sets strict limits on what information we can publicly disclose about cases.

If you would still like to submit an enquiry, you can contact us on 0131 240 2974 or complete the form below.

Please note that we do not operate a 24‑hour press office. Responses will be provided during office hours only.