Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Complaints handlers' networks

A number of networks of complaints handlers have been formed to help support the development and sharing of best practice. 

The remit of these groups include identifying, developing and evaluating best practice, supporting complaints handling practitioners and providing a forum for benchmarking complaints performance. The networks are used to help take forward the ongoing work of the Complaints Standards Authority (CSA) in areas such as developing standardised complaints recording categories and performance indicators. 

Some networks share expertise and advice on relevant complaints matters.

If you would be interested in joining a network for your sector, please get in touch with us at CSA@spso.org.uk

Contact us

If on behalf of a public sector organisation you have any questions about complaints handling, or if you require support or guidance, please contact us:

Phone:  0131 297 4863

Contact form 

 

Updated: August 24, 2022