Yes they can. You will have to give them permission to do that, which you can give on our complaint form or in a letter. We can send you the complaint form or a letter to sign if you contact us. You should be aware that if you ask someone to represent you, that we will share information about you with them. If your complaint involves health or social work data, we may also need to confirm that you understand we may need to access and share that data. If you have any questions about what we may access and share with a representative, please ask and we can provide more detail.
Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Can someone else complain on my behalf?
Updated: January 16, 2024