When we finish an investigation, we send our decision to the complainant and to the organisation that has been complained about. We also lay reports of investigations or decisions before the Parliament, and send them to Scottish Ministers. Laying documents before the Parliament means that we send them to the Parliament, who hold a copy in their permanent reference collection and place a notification of receipt in the Business Bulletin which includes details of current, future and past business of the Parliament. When documents are laid before the Parliament they become public documents and we publish them on our website and in other forms of communication like newsletters.
Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
What happens when the SPSO lays a report at the Parliament?
Updated: April 18, 2018