Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

We are seeking professional advisers!

We are currently seeking professional advisers (consultants and senior professionals with appropriate qualifications and experience) to provide specialist advice on our casework in the following clinical areas:-

  • General surgery
  • Colorectal surgery
  • Cardiology
  • General psychiatry
  • Children and Adolescent psychiatry
  • Oncology
  • Radiology
  • Paediatrics
  • Neurology

Advice required is on an ad hoc basis and flexible according to your workload. Our advisers find the role interesting and rewarding and will provide you with expertise and insight regarding learning and improvement from complaints which is transferable to your own practice.

For an informal discussion contact our lead adviser Dorothy Armstrong dorothy.armstrong@spso.gov.scot

Updated: August 21, 2019