Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

We are hiring!

Edit: This vacancy has now closed.

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?

We are currently recruiting for a Head of Improvement, Standards and Engagement. 

As part of the Leadership Team (LT) reporting directly to the Ombudsman, leading the Improvement Standards and Engagement (ISE) team to:

  • ensure the SPSO is values driven in all aspects of its business
  • maintain the design and operation of model complaints handling in Scottish public services
  • improve complaints handling by public service providers and share learning
  • lead and manage the transition and integration of new areas of SPSO jurisdiction and other project work that supports consistent complaints handling and public service improvements
  • oversee the development of policy, outreach and communications across all areas of SPSO’s business
  • take the leadership team's lead for customer service complaints.

 

 

Updated: February 24, 2021