The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Note: this vacancy is now closed.
Are you interesting in joining a supportive, values driven organisation where your work has national impact on the safety of NHS services?
We are recruiting for a Complaints Reviewer to join our NHS whistleblowing team. The successful candidate will manage a caseload, analyse evidence, make clear and fair decisions, and write high quality reports in plain English.
Closing date: 5pm, 11 August 2026
Updated: August 12, 2026